Privacy Policy

1. Introduction

Review Genie ("we," "our," or "us") operates the reviewgenie.ai website and the Review Genie platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and organization details.

Customer Contact Data

When you connect your CRM (e.g., HubSpot), we import contact information such as names, email addresses, and engagement history to identify candidates for review requests.

Email and Communication Data

If you connect your Gmail account, we access send permissions to deliver review request emails on your behalf. We also track email delivery status, bounces, and engagement metrics.

Review Data

We collect and store review data from third-party platforms such as G2 to help you track your review generation performance.

Usage Data

We automatically collect information about how you interact with our service, including pages visited, features used, and browser information.

3. How We Use Your Information

• Provide, operate, and maintain the Review Genie platform
• Send review request emails to your customers on your behalf
• Process and fulfill gift card rewards for customers who leave reviews
• Track and report on review generation campaigns
• Improve and develop new features for our service
• Communicate with you about your account, updates, and support
• Detect, prevent, and address technical issues or abuse

4. Third-Party Services

We integrate with the following third-party services to provide our platform:

• Supabase — Authentication and database hosting
• Google (Gmail API) — Sending review request emails on your behalf via your connected Gmail account
• Resend — Transactional email delivery
• HubSpot — CRM integration for importing customer contacts
• G2 — Review platform integration
• Tillo — Gift card fulfillment for customer rewards
• Vercel — Application hosting

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their respective privacy policies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Data is encrypted in transit and at rest. Access to personal data is restricted to authorized personnel only. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies for authentication, to maintain your session, and to remember your preferences. These are essential cookies required for the service to function. We do not use cookies for advertising purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data
• Portability — Request a machine-readable copy of your data
• Objection — Object to the processing of your personal data

To exercise any of these rights, please contact us at the email address provided below.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@reviewgenie.ai